Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment has been received and confirmed. Orders are not shipped or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on the destination and selected shipping method.
Estimated delivery times are provided as a guideline only and are not guaranteed. Delivery delays may occur due to circumstances beyond our control, including carrier delays, customs processing, weather conditions, or other unforeseen events.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
If an incorrect or incomplete address is provided and the order has already been shipped, we cannot guarantee successful delivery. Should the package be returned to us by the carrier due to an incorrect address, refused delivery, or failure to collect the package, the customer will be responsible for any additional shipping costs required to resend the order.
The order will only be reshipped after the additional shipping costs have been paid. Alternatively, the customer may request a refund for the products purchased, excluding any shipping and return-related costs incurred.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
Delivery Issues
We are not responsible for delays, failed deliveries, or additional costs resulting from:
- Incorrect or incomplete shipping information provided by the customer.
- Customer absence at the time of delivery.
- Failure to collect the package from a designated pickup location.
- Customs delays or import restrictions.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
We are always happy to assist you.